What You Will Learn:

This course is designed specifically for administrative staff, medical assistants, and support team members who want to elevate their role in an aesthetic or medical spa setting.

Led by Janet Fales, an expert with over 17 years of experience in patient care coordination, laser treatments, and medical spa operations – this course covers everything from communication strategies to consultation best practices. You’ll learn how to build customized packages, guide patients through treatment plans, and confidently navigate financing, memberships, and skincare recommendations.

Topics include:

• Mastering effective communication
• Perfecting the consultation process
• Creating custom treatment packages
• Setting realistic expectations
• Integrating skincare as part of the patient’s plan
• Structuring maintenance and membership programs
• Understanding patient financing options
• Following up like a pro
• Tracking and understanding performance metrics

About The Course:

This is a focused 4-6 hour training session limited to 6 students or fewer, so you’ll receive individualized attention and hands-on guidance. Whether you re brand new to the field or want to sharpen your skills, this course is designed to help you become a more valuable, knowledgeable, and confident part of your practice’s patient experience.

Course Completion:

Once completed, you’ll leave with actionable tools, proven strategies, and the confidence to enhance your patient interactions and support your providers more effectively. You’ll also gain insight into how top-performing practices use their coordinators to boost retention, conversion, and overall patient satisfaction.

This is more than a training – it’s a career upgrade.

Please bring a pen for additional note taking.

Course dates are flexible and scheduled based on availability. To reserve your spot, click “Register” to pay for your course and a representative will reach out to schedule your training.

Register Now